JOB DESCRIPTION:
Wimba, the leader in web-based collaboration software designed for online education, language learning and live interactive communications, is currently looking for a motivated Technical Support Specialist. This is a great position for an individual interested in further maturing a career in the testing, development and interactive atmosphere and looking for an expanding career path within a growing company.
- Manage support tickets and work directly with users over email and telephone in providing support for Wimba products
- Gather information for product bugs and manage communication between customer and development
- Assist with setting up servers for Technical Support and Quality Assurance
- Contribute to support knowledge base
- Contribute to the overall positive customer experience through customer facing interactions and internal initiatives
REQUIREMENTS:
- Experience with Operating Systems
- Win 2000/XP, Mac OSX, Linux
- Familiar with Internet Browsers and plug-ins
- Firefox, Internet Explorer, Safari
- Familiar with MS-Word and MS-PowerPoint
- Understanding of web design/development
- Familiar with basic networking and TCP/IP
- Strong problem solving skills
- Must possess excellent communication skills, both verbal and written
- Ability to work independently and as a team player
- Demonstrated customer service experience
- BS in CS/CE or similar
ADDITIONAL SKILLS:
- Working knowledge of HTML/XML/PHP/CSS/PERL
- Experience with using MySQL or PostgreSQL
- Experience with Apache, IIS, Tomcat
- Blackboard or WebCT knowledge a plus
*Only candidates who meet our requirements will be contacted.
ABOUT US
Wimba is a leading provider of collaborative software for distance and blended learning. The Wimba Collaboration Suite, recently awarded the 2009 “Best Education Solution” CODiE award by SIIA, enhances learning, improves outcomes and increases student retention. By combining interactive technologies such as voice, video, podcasting, instant messaging, application sharing, polling and whiteboarding, learning communities are empowered with a unique collaborative environment that fosters dynamic student-to-instructor, student-to-student, and instructor-to-instructor interaction. Our seamless integration with leading course management systems ensures that users have a simplified and familiar workflow. Wimba. People Teach People.
Wimba is a dynamic, entrepreneurial organization that is always looking for high caliber people. We offer competitive salaries, stock options and a full benefit package as well as provide a fun work environment!
Visit our web site for more information: www.wimba.com
To submit your resume, please email recruiting@wimba.com a copy of your Word or pdf resume.